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A message from Michael Smith

Our 2011 Shareholder and Corporate Responsibility Review describes how we have performed for shareholders, customers and our communities.

We announced a statutory profit of A$5.36 billion and an underlying profit of A$5.65 billion for the year ended 30 September, up 19% and 12% respectively on the prior year.

Our super regional strategy places ANZ in a position of strength, enabling us to expand the support we provide to our customers and communities and create value for shareholders and staff.

Our success over the long-term depends on growing our business responsibly. The decisions and actions of our 49,000 staff, and the decision-making frameworks we provide, are key to achieving this.

I am particularly pleased that together with our partners and the support of the Australian Government, we have expanded our financial inclusion and capability programs. We are also now taking our most successful approaches from Australia and New Zealand and shaping them for our Asia and Pacific businesses.

We have seen an increase in employee engagement and continued our investment in initiatives to support the advancement of women in our workforce and society, being recognised as an employer of choice for women for the seventh year by Australia’s Equal Opportunity for Women in the Workplace Agency.

Our Review also describes our approach to issues that have challenged us and how we are working to balance the needs and interests of a range of stakeholders.

As always I welcome your feedback on our progress and results.

Yours sincerely

Mike Smith

2011 results
We strengthened our capital position and improved diversity in our funding sources, reducing reliance on offshore wholesale funding and growing customer deposits, which now account for 61% of Group funding. Return on Equity increased to 16%. We continued to lead the major Australian banks in customer satisfaction. ANZ New Zealand named Bank of the Year and the ANZ-owned National Bank (also in New Zealand) was ranked second in the Canstar Cannex Banking of the Year Awards. Employee engagement increased from 64% to 70%. We commenced operations at our locally incorporated subsidiary in China in October 2010 and re-established our presence in India with the opening of our Mumbai branch in June 2011. More than 180,000 people have benefited from ANZ’s financial literacy programs. Over 14,000 customers facing hardship were assisted this year in Australia and New Zealand. We provided A$3.7 million to assist communities affected by natural disasters across Australia, New Zealand and the Asia Pacific region. A further 111 Indigenous young Australians were offered career building traineeships with us, bringing the total number of traineeships offered to 588. The Review also highlights areas where we have more work to do, including achieving our target of 40% women in management and reducing our absolute carbon emissions in Australia. These, along with a number of other actions and initiatives to support our super-regional strategy, are the focus of our targets in 2012.

2011 results

We strengthened our capital position and improved diversity in our funding sources, reducing reliance on offshore wholesale funding and growing customer deposits, which now account for 61% of Group funding.
Return on Equity increased to 16%.
We continued to lead the major Australian banks in customer satisfaction.
ANZ New Zealand named Bank of the Year and the ANZ-owned National Bank (also in New Zealand) was ranked second in the Canstar Cannex Banking of the Year Awards.
Employee engagement increased from 64% to 70%.
We commenced operations at our locally incorporated subsidiary in China in October 2010 and re-established our presence in India with the opening of our Mumbai branch in June 2011.
More than 180,000 people have benefited from ANZ’s financial literacy programs.
Over 14,000 customers facing hardship were assisted this year in Australia and New Zealand.
We provided A$3.7 million to assist communities affected by natural disasters across Australia, New Zealand and the Asia Pacific region.
A further 111 Indigenous young Australians were offered career building traineeships with us, bringing the total number of traineeships offered to 588.

The Review also highlights areas where we have more work to do, including achieving our target of 40% women in management and reducing our absolute carbon emissions in Australia. These, along with a number of other actions and initiatives to support our super-regional strategy, are the focus of our targets in 2012.

More information

2011 Shareholder and Corproate Responsibility Review

2011 Shareholder and Corporate Responsibility Review