Internet Banking
Frequently Asked Questions and Answers
Please select the topic that your questions relate to:
Accounts access and security
Q. Is ANZ Internet Banking secure? What can I do to maximise security?
A. It is important to ANZ to protect your personal account information and, as a result, a range of security measures are employed. These protection measures are the best available to ensure that your password, account details and other sensitive information are not accessed by an unauthorised person.
There is an entire section of anz.com that specifically talks about security.
For more information visit Protect Your Banking
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Q. What do I do if I have forgotten my password?
A. If you forget your password or enter the incorrect one too many times and have your access blocked, please call
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Q. Can I change my password?
A. You can change your password in one of two ways:
- Log onto ANZ Internet Banking and select the ‘Update my details’ tab. Then select the ‘Change my ANZ Internet Banking password’ link; or
- Call
13 33 50 and select option 1. You will receive a temporary password from the Customer Service Consultant you speak to. A security check will need to be successfully completed by the consultant before a temporary password may be issued. When you log on with the password you will be prompted to change it to a permanent alpha-numeric password of your choice.
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Q. Can I allow other people to access my accounts using ANZ Internet Banking?
A. You may nominate a third party to be an authorised user. If you nominate a person to be an authorised user, you must also nominate whether that person will be given ‘value’ or ‘non–value’ access.
‘Value access’ allows an authorised user to operate and transact on your linked account(s) in the same way that you can.
‘Non-value access’ allows an authorised user to be able to access information about you and your linked account(s). Authorised users with non–value access cannot use the service to perform transactions on your linked account(s).
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Copyright Australia and New Zealand Banking Group Limited (ANZ) 100 Queen Street, Melbourne 3000, ABN 11 005 357 522, 1996-2009.
ANZ's colour blue is a trade mark of ANZ. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
ANZ recommends you read the Product Disclosure Statement and the Financial Services Guide before acquiring the product.