ANZ has the following divisions and specialised businesses:
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The Australian division caters for the bank's retail, commercial and wealth management customers in Australia.
The Retail businesses are responsible for delivering a range of banking products and services to retail customers, while Commercial services small to medium enterprises through to smaller corporates. The division also has a dedicated wealth management business designed to meet the needs of high net worth individuals. Specialised businesses Esanda and Agribusiness ensure the division is well placed to help customers enjoy more convenient banking while supporting local business to grow.
The division is led by CEO Australia Brian Hartzer.
Includes management of the extensive national branch network and specialist sales staff servicing retail customers.
Led by Managing Director Louis Hawke.
Responsible for delivering a range of products including credit cards, mortgages, transaction banking, savings and deposits and personal loans.
Led by Managing Director John Harries.
Delivers customers solutions for the Commercial market through dedicated managers focussing on Business Banking, Small Business and Commercial/Agri segments. It also includes Esanda Finance, one of Australia's leading asset finance companies.
Led by Group Managing Director David Hisco.
Comprises three substantive businesses catering for high net worth individuals:
Responsible for ANZ's wealth management products and services including E*Trade, Financial Planning, Insurance, Margin Lending and ANZ Executors & Trustees.
Led by Managing Director Geoff Cohen.
Servicing individuals and family groups, Private Bank assists customers to manage, grow and preserve their assets. Offering clients a range of financial solutions, from traditional banking to innovative investments and financial planning.
Led by Managing Director Catherine McDowell.
Joint venture between ANZ and ING Group provides integrated manufacture and distribution of wealth creation, management and protection products and services aligned to ANZ distribution and the open market.
Led by Harry Stout.
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Other members of the Australia senior team include:
David Lindberg - General Manager Strategy, Marketing & Customer segmentation
Jon Hogan - Chief Financial Officer Australia
Rhonda Day - Customer Advocate
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Our New Zealand division, ANZ National, operates across the entire spectrum of financial services and comprises some of New Zealand's best known financial brands encompassing ANZ, The National Bank of New Zealand, UDC Finance, EFTPOS New Zealand, Bonus Bonds and Direct Broking. ANZ National is also a joint venture partner with financial services company ING.
ANZ New Zealand is led by Graham Hodges
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New Zealand businesses:
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ANZ National provides a full range of retail banking services for customers through ANZ and The National Bank of New Zealand, which operate as two separate brands.
Led by Jenny Fagg
ANZ Retail Distribution encompasses the Personal, Business Banking, Mortgages, Brokers and Alliances divisions for the ANZ brand in New Zealand.
Led by Wayne Besant
ANZ National is New Zealand's leading provider of rural banking services.
Led by Charlie Graham
ANZ National's Commercial Banking specialises in meeting the banking needs of medium-to-large businesses with annual turnovers of between NZ$2 million and NZ$150 million. The Commercial business also includes UDC Finance, New Zealand's only AA rated finance company.
Led by Graham Turley
ANZ National's Institutional business provides customised products and financial service solutions to large corporate, institutional and government clients.
Led by David Green
Private Banking caters for ANZ National's highest net worth individuals and family groups. Clients are provided with a complete range of financial solutions, from traditional banking to innovative investments and financial planning through the ANZ and National Bank of New Zealand brands.
Led by John Body
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Other members of the New Zealand senior team include:
Steven Fyfe – Managing Director, Marketing, Product, Strategy and Customer Solutions
Peter Lawrence - Chief Information Officer
Felicity Evans - General Manager, Human Resources
Debra Blackett - General Counsel and Company Secretary
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The Asia Pacific division provides a full range of banking products and services to ANZ's retail, business, corporate and institutional clients in the region.
The division is led by Alex Thursby. |
Retail Asia incorporates the cards, private banking, wealth and retail segments in both the partner businesses and ANZ business across both North East and South & South East Asia.
Led by Dean Cleland (Acting).
Corporate and institutional banking, corporate and structured financing, trade and transaction, personal and private banking services across the Asia region.
Led by Mark Whelan.
South & South East Asia includes ANZ's operations in Indonesia, India, Vietnam, Singapore, Cambodia, Laos, Malaysia, Thailand and the Philippines.
North East Asia includes ANZ's businesses in China, Hong Kong, Taiwan, South Korea and Japan.
Led by Alistair Bulloch.
ANZ has businesses in 12 countries across the Pacific region offering a full range of retail and commercial banking services.
Led by Craig Sims.
Wealth Asia comprises two businesses:
Responsible for ANZ's investment and insurances products and solutions across Asia.
Servicing individuals and family groups, Private Bank in Asia assists customers to manage, grow and preserve their assets. Offering clients a range of financial solutions, from traditional banking to innovative investments and financial planning.
Led by Sean West.
Other members of the Asia Pacific senior team include:
Nigel Denby - Chief Risk Officer
Brian Clark - General Manager Technology
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The Institutional division provides a full range of financial products and services to ANZ's corporate and institutional clients globally.
This division is led by Alex Thursby.
Institutional businesses:
Provides the specialist focus and priority on managing our client relationships within the Institutional division.
Led by Gary Newman.
Provides the products for deposits and daily cash management, including international requirements, clearing and custodian services and simple to more complex lending solutions to our clients across the globe.
Led by Vishnu Shahaney (Acting).
Provides specialist services in foreign exchange, capital markets, commodities, structured derivatives, and interest rate services to organisations globally.
Led by Gilles Planté.
Actively manages the Institutional balance sheet, enabling origination and distribution to investor clients.
Led by Arlene Tansey.
Focuses on our commitment to excellence in client relationships and delivery of our products and services to Australian clients.
Led by Nigel Williams.
Focuses on our continued delivery of strong client relationships and products in our New Zealand operations.
Led by David Green.
Provides the combined focus of our client relationships and products to implement our super regional strategy in our Asian, European and American operations.
Led by Mark Whelan.
Other members of the senior Institutional team include:
Michael Rowland - Chief Financial Officer & General Manager Marketing & Customer Segmentation
Mark Jankelson - General Manager Human Resources
Chris Amirtharajah - General Manager Technology
Warwick Smith - State Chairman NSW
Russell Shields - State Chairman QLD
John Atkins - State Chairman WA
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ANZ's shared services that support these businesses are:
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Operations, Technology and Shared Services (OTSS) is ANZ's core support division. OTSS is accountable for the global delivery of ANZ's information technology solutions and infrastructure, for our back-office operations capability in India, and for the provision of shared services including property, sourcing, accounts payable, environmental sustainability and human resources.
OTSS also has functional responsibility for Operations and ANZ's Change and Project Management practices and for oversight of IT and Operational Risk and Information Security.
OTSS is led by David Cartwright.
Peter Dalton is ANZ's Chief Information Officer.
Shane Freeman is the General Manager, ANZ India.
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Risk is responsible for ANZ's global risk management framework. Risk is responsible for the organisation's risk strategies, policies, processes and reporting. The approach at ANZ is to ensure risk management and accountability are central to everything we do. Risk enables ANZ to meet its performance objectives along with delivering a 'no surprises' approach for management and the external market.
Risk is led by Chris Page.
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Group Financial Management is responsible for the overall financial management of the ANZ Group including control of the structure of ANZ's balance sheet, finance management information systems and performance management. Group Financial Management comprises Financial Reporting and Policy, Business Performance, General Counsel & Company Secretary's Office, Taxation, Treasury and Investor Relations and the Divisional finance teams.
Group Financial Management is led by Peter Marriott.
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Strategy and Marketing is responsible for ANZ's business strategy, including the expansion and re-shaping of ANZ's businesses, mergers, acquisitions and disposals; it is also responsible for ANZ's global branding and marketing strategy as well as for overseeing the Group's strategic productivity agenda.
Strategy and Marketing is led by Margaret Payn.
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Human Resources' mission is to deliver the best opportunities, the best leaders and the best company. It is responsible for ANZ's strategic HR function including the major practice areas of remuneration and rewards, employee relations, culture and change, transformation and operations, organisational capability and HR shared services.
Human Resources is led by Susie Babani.
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Areas that support the Chief Executive office are:
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Corporate Affairs supports achievement of ANZ's goals by responding to and shaping our operating environment. It manages key external issues and relationships, particularly those involving civil society, government, regulators, NGOs and other stakeholders who play a role in influencing our world. This role includes leadership and governance of ANZ's Corporate Responsibility (CR) agenda.
Group Corporate Affairs is led by Gerard Brown.
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The Office of the CEO is responsible for Mr Smith's office and oversight of group initiatives, operations and issues. This includes ANZ Board meetings, Management Board meetings, senior management forums and review processes across the group. The Chief of Staff of the Office of the CEO is Tania Motton.
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Corporate Communications has internal and external communication responsibilities for the ANZ Group including media relations and internal communication.
The team ensures that our people have the information they need to understand, engage in and make a positive contribution to ANZ's vision and priorities. It seeks to create an open and honest communication environment where feedback is encouraged. Externally, Corporate Communications is responsible for all contact between ANZ and the media.
The team is led by Paul Edwards.
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