ANZ

Resolving Complaints

At ANZ we are committed to providing our customers with a better level of service. If we make a mistake, or our service doesn’t meet your expectations, we want to know.

To contact us:
	Talk to our staff at your local ANZ Branch or Business Centre
	Call our Customer Response Centre on 1800 805 154
	Lodge a complaint online
	Send a letter to: Customer Response Centre Locked Bag 4050 South Melbourne VIC 3205
	Fax: +61 3 9683 9267

Most likely we’ll be able to solve the problem on the spot. If it can’t be resolved in 48 hours, our specialist complaints team, at our Customer Response Centre, will take responsibility for the matter.

We'll send you a letter to acknowledge your complaint and let you know how long we expect it will take to resolve.

We aim to resolve all customer complaints within ten working days.

ANZ Customer Advocate

If your complaint isn’t resolved to your satisfaction, you can ask to have it reviewed by ANZ’s Customer Advocate, Rhonda Day.

Rhonda provides free, independent reviews of more difficult complaints to help achieve prompt, impartial solutions.

Find out more about the role of ANZ's Customer Advocate

If you are not satisfied with the steps taken by ANZ to resolve your complaint, or with the result of our investigation, you can seek assistance from an alternative Financial Services Dispute Resolution Scheme