On 20 January Australian Securities and Investments Commission (ASIC) issued a consumer alert advising customers of online stockbroking firms to review their account security.
We would like to take this opportunity to remind all ANZ customers who use online services, including Internet Banking, of good security practices:
- ensure your Internet Security software is up to date
- change your password regularly
- check your transaction history regularly and report any suspicious activity
For more information on how to protect yourself online go to Tips for protecting yourself online.
Check for the latest frauds targeting customers.
| May 2012 - Hoax SMS |
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Customers have recently been targeted with a hoax SMS leading to a false bank website. Under no circumstances should you click on the link, reply to the SMS or provide any of the requested details. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails or SMS' that advise otherwise. Example hoax SMS:
Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50. Read our Internet protection tips.
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| May 2012 – Hoax email |
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Customers have recently been targeted with a hoax email containing an attachment displaying a false bank website.The email asks ANZ customers to verify their account information by opening the attachment provided in the e-mail. When the attachment in the email is opened, a false ANZ Internet Banking page appears and account information may be captured if details are entered. Always ensure that you only log on to ANZ Internet Banking by typing www.anz.com into the address bar, rather than following links to the ANZ website. Disregard any emails that advise otherwise. Customers who have received the email and are concerned should contact ANZ's Internet Banking Help Desk on 13 33 50. Read our Internet protection tips. Example hoax email:
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| May 2012 - Malware |
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Some customer’s computers have recently been infected with a new type of malicious software or malware. This is a destructive program that poses as a harmless application or has been loaded without your knowledge. This malware is capable of capturing Internet Banking Customer Registration Numbers and Password information. If your computer is infected with this piece of malware, you may see a modified Internet Banking log on page where the Customer Registration Number and associated Password are requested separately. This behaviour is shown in the below fraudulent log on screens:
If you do notice the fraudulent split log on screens while attempting to log into Internet Banking, immediately stop the log on process and contact the ANZ Internet Banking Help Desk on 13 33 50. |
Reporting fraud
If you notice any unusual transactions on your account, please contact us immediately; we're available 24 hours a day, seven days a week.
ANZ Cards (Credit, Debit or Access):
ANZ Internet Banking:
International:
